At solea - maxwell, every timepiece is crafted with precision and elegance to meet the highest standards of luxury. If, however, your purchase does not meet your expectations, we are committed to making the return process seamless and reassuring.
Eligibility for Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, unworn, and in their original condition, with protective films, packaging, and certificates intact.
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Customised or engraved pieces are final sale and cannot be returned or refunded.
Money-Back Guarantee
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Once your return is approved and inspected, you will receive a full refund to your original method of payment.
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Refunds are typically processed within 5–7 business days after the returned item has been received.
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Shipping fees are non-refundable unless the item was received damaged or incorrect.
Exchanges
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If you prefer, you may exchange your item for another solea - maxwell of equal or greater value (with the price difference paid by the customer).
Return Shipping
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Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
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For your peace of mind, we recommend using a trackable and insured shipping method when sending items back to us.
Our Promise
We want you to experience confidence when choosing solea - maxwell. Our Return & Money-Back Policy reflects our dedication to both craftsmanship and customer satisfaction. When you shop with us, you can do so knowing your investment is protected.
For assistance with your return, please contact our Customer Care team:
📞 0451219191